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Shipping Within the USA
Why Do Orders With More Than One Item Sometimes Ship In Multiple Packages?
Some customers wonder why they may receive multiple shipments when ordering more than one item. The reason is that the items are from different manufacturers.
Our items are shipped directly from the manufacturers’ warehouses to you to reduce our "carbon footprint" with lower transportation miles. Instead of our receiving the items then shipping them out again, they are shipped only one time, directly to you. Therefore, even for multiple packages, they have arrived have arrived with fewer transportation miles and less energy used.
However, be assured we only charge you for one shipping charge as if all the packages came from one location.
You create additional mileage and cost savings for yourself. You saved all those miles you would have driven to find the items at different stores. With the price of fuel, you may even have saved enough to cover the shipping fee. In addition, you save sales tax (unless you live in Missouri).
General Shipping Policies
- Shipping is free for all orders over $149.00. Shipping and handling charges apply to all orders, unless otherwise specified. Shipping is free for orders over $149.00 for shipping within the contiguous U.S. by UPS ground excluding large items such as furniture, mattresses, etc.
- We generally ship the large majority of items on business days within 2 days of order placement except where noted on individual item pages. Business hours/days for shipping purposes DO NOT include weekends or holidays. This also means that any form of expedited shipping, for example, 2 Day or 3 Day shipping, does NOT include weekends and holidays for receipt of shipment. At times, processing may take up to three business days before your items are shipped, depending on the availability of the item, the time you place the order, credit verification, warehouse movement, brief periods of restocking, or other considerations. Yes It’s Organic will contact the customer if an extended delay beyond 4 days will occur before your items are shipped.
- Orders CANNOT be cancelled or modified once the order is placed due to processing activities that start immediately. Please verify all shipping and billing information before submitting your order. Contact Customer Service at the number shown at the bottom of this page or by using the Contact Us page to resolve any mistakes. Resolution will be subject to additional charges if applicable.
- Orders that contain a bad shipping address and are shipped back to us can be reshipped to the customer. However an additional shipping and handling fee (equal to the original shipping and handling charges plus a second handling charge) will apply. In order to prevent this circumstance from occurring please verify all shipping and billing information before placing your order.
- Orders are not binding until payment has been accepted and verified. We accept the following methods of payment: Visa, Mastercard, American Express, Discover, PayPal. All prices are listed in US Dollars, unless otherwise indicated. All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
- All delivery timeframes are estimates and not guaranteed. Delivery days include everyday except weekends and holidays. All domestic orders (contiguous United States) have a 4-8 business day delivery (processing plus shipping) time. States and territories outside the contiguous U.S. have a 9-13 business day delivery (processing plus shipping) time. All International orders have a 2-8 week delivery time. These estimates are based on the item being in stock. If you need special considerations, please call Customer Service at the number shown at the bottom of this page or by using the Contact Us page. We’ll try to accommodate your needs. Additional charges may apply.
- If you are not satisfied with your order for any reason, you may return it for a full refund within 14 days of receipt. Shipping is not refundable and you will bear the cost of return shipping. Shipping is refundable if we ship the wrong item or the item is defective. See our Return Policy page.
- Before returning, you must first obtain a return authorization within 14 days of delivery. You can request one by using the Contact Us page or calling Customer Service at the number shown at the bottom of this page. Items must be returned in the condition in which they arrived and in their original packaging.
- Shipping methods: We generally ship with USPS or UPS however even if UPS is specified some shipments may be shipped by Fedex. If you must use one specific carrier because of delivery services to your location, please specify in the "Comments" box during checkout.
- If an item is out of stock or back ordered Yes It’s Organic will contact the customer for guidance on proceeding with the order.
If an item ordered is out of stock or backordered, the customer will be notified by email of the backorder and given the choice of waiting for the restock of the item, exchanging it for another item, or canceling the order for a refund. Most of the time, these items are noted directly on the website along with any additional options.
International Shipping Policy
For Canadian shipping addresses, you can select the standard Checkout button and the shipping method of "USPS Priority Mail International." You do not have to select the International Checkout button."
Canadian residents are responsible for payment of any duty imposed by Customs. This payment is normally collected at the time of delivery. IF YOU DO NOT PAY your duties we must pay! Any unpaid Customs Duties will be charged to you at the time we are billed plus a $15.00 US service fee. Your cooperation is appreciated.
Canadian orders are shipped by USPS (the U.S. Post Office) using Priority Mail International service. They offer the least expensive rates with tracking. Delivery times are an estimated 8 - 10 days to most countries.
International Shipping (Outside the USA) - Not Available At This Time
Thank you for shopping in our store and supporting your own health and that of our planet!
Yes It’s Organic
Phone: 800 455-4508
Please use the Contact Us
page to contact us.