WE APPRECIATE YOUR BUSINESS
At Yes It’s Organic, we want you to be totally satisfied. If your purchase does not meet your expectations, within 14 days from receiving your items simply reply to any email you have received from us, or fill in our contact form on our Contact Us page and describe your concern and let us know what you'd like to do, for example exchange or return. We think that should be enough time to determine if the items work out for you or not. We will reply with the proper return instructions. We then ask you to ship the items back to us within 7 days of receiving the return instructions. Although not necessary, it would be helpful to email us to let us know that you shipped the items and provide any tracking information that you have. We hope you agree this gives you plenty of time to review your purchase and is a friendly and easy return policy.
PRIOR TO RETURNING ANY ITEMS - All Exchanges and Refunds MUST obtain from us a RA (Return Authorization) number and Return Shipping Address (which is different than our corporate office address). The RA number allows us to track and ensure efficient processing of your return. Here are the steps:
- You can reply to any email you've received from us or use the Contact Us page so we can issue your RA and give you the proper return address. However, if you prefer, you may call us at 800-455-4508.
- When you contact us, provide your name and phone number as well as your email address in case we need to call you.
- We will send an email, or call you if you prefer, with the RA number and the return address. We use different warehouses so not all returns go to the same address. Please do not simply return the item without first contacting us.
CONDITION OF ITEMS - ALL Returns and Exchanges must be in Original Packaging and Unused, Unwashed, and Undamaged (no fragrance, odors, dirt, rips or tears, etc).
EXCEPTION TO RETURN POLICY - RETURNS NOT ACCEPTED - For hygiene reasons, all sales final on personal items such as lingerie and underwear (unless defective)., whether specifically identified as non-returnable on our web site or not. Federal law prohibits resale of used bedding, towels, personal items. These items are non-returnable. Special orders, for example where custom fabrics or colors are selected, “bulk” orders, and “large volume” orders, are non-returnable.
RETURNS FOR EXCHANGE - If you are not satisfied with the item you have purchased, you can exchange it for any other item that is the same or higher in price without paying a restocking fee. You will however be responsible for return shipping fees unless the item is defective. Once we receive the item we will send the exchange item that you request. We will pay the shipping costs for sending the exchange item within the 48 US contiguous states. Outside of these states we will offer a credit toward the exchange item shipping charges based on an equivalent amount within these states.
We charge you only for the difference if the item is higher priced. If the like item is lower priced than the original item then, after we receive the return, we’ll reimburse you of any differences. If you request an expedited exchange where you'd like us to send the replacement item before we receive the exchange item, then we allow 10 days to receive your original item. After that time, we will charge you any outstanding balance for the cost of both items.
RETURNS FOR REFUND - Your purchase will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund of the actual purchase price, that is, less shipping and handling (unless the item is defective). If you received the item with free shipping, most companies would deduct their original shipping cost from your refund. However, we do not do that. As a bonus to you, we will refund your entire purchase price. You will however be responsible for return shipping fees unless the item is defective.
Your credit will be issued in the same manner payment was made to Yes It’s Organic. Please allow 72 hours after our receipt of goods for credits to be issued. If credit is issued to a credit card, allow up to 72 hours additional for credits to show up in your account.
RETURNING A PURCHASED GIFT? - Include the purchaser’s name and address. You can return the item(s) for exchange(s) or a gift certificate.
RETURNING AN ITEM PURCHASED WITH A GIFT CERTIFICATE? - You can return the item(s) for exchange(s) or a gift certificate.
DAMAGED ITEMS - All items are quality inspected prior to shipment and are shipped insured. We are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier (UPS at 800-PICKUPS, FedEx at 800-GoFedEx (800-463-3339) or DHL at 800-CALL-DHL (800-225-5345) or the US Postal Service) immediately.
Do not return the package back to us. Instead Contact Us and let us know that there is a problem so that we may follow up with the carrier.
Note: All orders older than 14 days will not be accepted (from date of order delivery).
Note: All sales final on lingerie, underwear, and personal items for hygiene reasons, unless defective.
International Return Policy
The entire explanation above applies. The following is an additional statement pertaining to International orders:
International sales (outside the United States) may be returned. However, if you do so, the act of returning means you agree to our Return Policy above and our Shipping Policy. You are responsible for all shipping charges, including original, return, and exchange shipping, if any. Remember, cumulative shipping charges may add up to much more than the item cost. We recommend you think in terms of not returning or exchanging international orders.
Thank you for shopping in our store and supporting your own health and that of our planet!
Yes It’s Organic
Phone: 800 455-4508
Please use the Contact Us
page to contact us.